Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order will be delivered within 5-9 business days, worldwide, at no additional cost.
An account is automatically created for you when you place an order. The email used during the order will be your account email.
You can change the shipping address within 24 hours of placing the order by contacting us or by visiting your account at https://melanobars.com/my-account under the ‘Orders’ section.
You can track your order at https://melanobars.com/track-your-order.
Absolutely no we do not store your credit card information.
No, the price you see is the final price, inclusive of all charges.
We ship worldwide within 5-9 business days, with no additional shipping fees.
Yes, all your items will be shipped in one package for your convenience.
If you need to swap an item
Returns and Exchanges
You can return the product within 30 days of your order for a full refund or exchange.
If you received the wrong item, we will send you the correct item free of charge, contact us at email@example.com
If your order arrives damaged, please provide photographic evidence within 30 days. We offer a full refund or will send a new product based on your preference.
For authorized returns, please contact us at firstname.lastname@example.org for the appropriate return address.
For any kind of support, reach out to us via email at email@example.com.
You can change your shipping address within 24 hours of placing the order by contacting us or visiting your account page. After 24 hours, we cannot guarantee a change of address.
Orders can be cancelled within 24 hours of submission, or if they haven’t been shipped yet. Otherwise, you’ll need to proceed with our returns policy.
We do not offer pre-orders for sold-out items; we only sell what is currently available in our warehouses.